Warranty

Our Guarantee

At Xernal, we stand behind the quality of our products and the satisfaction of our customers. Each item is meticulously manufactured, packaged, and shipped with the utmost care and attention to detail. We guarantee that you will be fully satisfied with every product, adhering to the specifications and descriptions provided for each item.

To ensure your satisfaction, we offer the following guarantees and policies:

Returns Policy

  • Returns

    - We accept returns within 15 days of receiving the product. To initiate a return, the product must be in good condition and completely unopened.

    - Customers are responsible for the return shipping fee. Once we receive the product, a refund will be issued to your original payment method.

    - Prior to returning or exchanging a product, please contact us at info@usgeneralproducts.com to ensure a smooth process and successful refund.

    - Returns made without prior contact may not guarantee a refund.

    Please make sure your items are returned new, unused and with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.


  • Order Cancellation

    If you wish to cancel your order, you have up to 5 hours after placing it to notify us via email at info@usgeneralproducts.com. We will do our best to accommodate your request.

  • Non-Received Packages / Lost or Stolen Packages

    - If you did not receive your package, please contact us within 15 days. Failure to do so may result in our inability to resend or refund your order.

    - We are not liable for lost or stolen packages after they leave our warehouse. Customers must file a claim with the shipping carrier for compensation.

  • Defective Items

    - Returns for faulty items are accepted if the goods were defective upon delivery. We thoroughly check all items for defects before shipping.

    - Defective items must be returned within 14 days of receipt for a replacement or refund, including the postage paid for return shipping.

  • Shipping Responsibilities

    - Customers are responsible for return shipment and shipping costs. Restocking fees will not be charged.

    - We recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot guarantee receipt of returned items.

  • Authorized Retailers

    For Xernal products purchased from authorized retailers or sellers, please contact the original seller for returns or inquiries.

  • At Xernal, we are committed to providing quality products and exceptional service. Your satisfaction is our priority, and we strive to make every shopping experience with us a positive one. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing Xernal.