Shipping Policy

At Xernal, we strive to provide you with a seamless shopping experience from start to finish. Please review our shipping policy below:

Shipping Costs

  • Orders under $35: For purchases totaling less than $35, a flat shipping fee of $6.50 will be applied.

  • Orders over $35: Free shipping.

Shipping Restrictions

  • We ship only within the continental territory of the United States.

  • We do not ship to Hawaii, Alaska, Guam, Puerto Rico, Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific.

Carrier Partners

We utilize reputable carriers such as USPS, UPS, and FedEx for reliable delivery.

Address Accuracy

  • It is essential to provide accurate shipping information. We are not responsible for wrong addresses or incomplete information.

  • Address modifications cannot be made once the package has been shipped.

Shipping Times

  • Order preparation: 1 to 2 days.

  • Carrier shipping time: 3 to 7 days.

We are not responsible for carrier delays due to logistics or natural disasters.

Shipping Support

  • For inquiries or assistance, contact us at info@usgeneralproducts.com.

  • Our support team is available 24/7 to address your concerns.

Our aim is to provide an excellent shopping experience with quality service. We are committed to serving you.